Frequently Asked Questions

Products, Design and Customization
What Size/Capacity Urn I Would Need?
Take the body weight in pounds and convert it to cubic inches at a 1:1 ratio. The ashes of a person who was tall may require a bigger urn. As a general guideline, you should consider getting a larger urn for anyone who is over 6 feet tall. However, ...
Can you make an unique urn?
Yes, we can. We offer urns in all shapes and sizes, but with the use of our 3D printer, we can make any of your ideas into a reality. For more information, check out our Custom urns page, contact us at (800) 757-3488 or click the LIVE CHAT link on...
What are the types of Cremation Urns you sell?
In the Light Urns offers hundreds of urns in almost any size or style imaginable. We have brass, marble, glass, wood, ceramic, biodegradable, among others. We also make urns in dozens of other designs. If you want a fully custom urns, request one of ...
What urn sizes do you have?
The four main sizes are companion urn, adult urn, child urn, and keepsake urn, not including our cremation Jewelry.
What are my options for Biodegradable Urns?
Your options for biodegradable urns are dissolving urns, scattering urns, and environmentally friendly cremation urns. All of our biodegradable and eco-friendly urns are designed to meet the requirements for water or land burial as well as scattering...
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Shipping, Payment, Returns and Warranty
What is the Return Policy?
We offer a 365-day return policy, from the date of sale. If your urn arrives and you decide it is not right for your needs, you may return it. We will refund the purchase price of the item minus a 15% restocking fee. Refunds may take up to two weeks...
Will I Be Able To Track My Order?
A tracking number is sent as soon as your item is shipped. For time-critical delivery, please email sale@inthelighturns.com and we will try our best to accommodate your request. International Shipping must adhere to local customs authorities which...
What are my Shipping Options?
Standard & Express Shipping Policies All orders placed in the United States can receive free shipping. Engraving does not delay the order’s shipment. If you select free shipping, expect the package to arrive in 7-10 business days after the order is ...
Do You Ship Outside of the USA?
Yes, we now offer delivery to many different countries. The shipping fees vary, as will the delivery time. You can rest assured that we will get your order to you as quickly as possible.
Will the engraving of a plate or urn affect my order and shipping time?
No, it will not. Since our expert engravers are in-house, we cut delays for a completed engraving.
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General Questions about Cremation and Cremation Urns
What Is a Keepsake and a Shared Urn?
Shared Urns Shared urns are smaller than an adult-sized urn. They are useful for families who want different scattering urns for various locations. Keepsake Urns Keepsake urns are specifically designed to be kept by family members. They hold a very...
What Types of Urns Are Burial Urns?
Brass urns are a popular choice for burial, but so is wood, marble, and biodegradable urns. Any urn can be a burial urn, even glass urns, if an urn vault is used.
What is an Urn Vault?
Urn Vaults are an extra container to protect the urn from damage. Many cemeteries require that urns be buried in an urn vault. You can choose urn vaults that are meant to hold one urn, such as the Assured Single Urn Vault. The Assured Double Wide Urn...
Could I Put Other Mementos Inside an Urn With the Ashes?
Yes, you can. When you browse our line of cremation urns, look for the specific capacity of each individual urn. We are happy to talk with you about your ideas for the cremation urn. This way we can recommend options that are large enough for your...
How do I fill cremation jewelry?
First, plan to fill the piece of jewelry over your bag of ashes in case of spillage. You willreceive both a funnel and adhesive with the piece of jewelry you purchased, keep themat the ready. Take note of the type of closure, Cremation jewelry comes...
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Laws and Legalities of Cremation
What do I need to bury an urn?
First, you should contact the administrators of the cemetery your loved one will be buried in. They will talk you through their policies on burying urns. The requirements depend on where the urn will be buried and the type of urn. They may also have...
Can I take an Urn on a Plane?
As a general rule, you are allowed to take cremated remains with you on an airplane. However, you must consider airline regulations, TSA policies, and local laws before you plan to fly.
What Are the Guidelines for the Scattering of Ashes?
Scattering ashes comes with a number of legal guidelines that you must follow to avoid problems with authorities. Whether you plan to scatter the ashes on public or private property, land or water. For more information about this subject , check out...
What are TSA Policies for traveling with an urn?
The Transportation Security Administration (TSA) policy is to never open an urn under any circumstances. As a result, you need to follow TSA rules for urns you intend to take on a plane. Give yourself plenty of time to go through security in case you...
Can I Take a Filled Urn to a Different Country?
Some people wish to have their remains taken to a home out of the country, or scattered in foreign locations. There are specific rules for international transportation of ashes by plane or shipping. Look up your destination country's laws and learn...
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