Terms of service

Terms of Service, Warranty & Returns

Last updated: July 2, 2026

In The Light Urns Inc. provides high-quality cremation urns, keepsakes, jewelry, and engraving services to families worldwide. By using our website and placing an order, you agree to these terms.

Lifetime Warranty & 100% Satisfaction Guarantee

In The Light Urns stands behind every item we sell — urns, keepsakes, and jewelry — with a Lifetime Warranty and a 100% Satisfaction Guarantee. We believe we are America's only lifetime-warranty urn company. [Confirm this claim is still accurate before publishing.]

Returns

If you are not satisfied, you may return an eligible item for a refund of the purchase price minus a restocking fee of 15% or $10, whichever is greater.

• Include a copy of the original invoice that was emailed to you.

• Engraved and custom urns cannot be returned.

• Return window: [Confirm — your guarantee badge references 365 days; state the exact window here.]

Ship returns to: In The Light Urns Inc. 7143 W. Pershing Court Visalia, CA 93291, USA

Damaged in transit

Every order is carefully inspected and packed before we hand it to USPS, FedEx, or UPS, and tracking is emailed to you. If an item arrives damaged, contact us immediately at (800) 757-3488 and we will arrange for a replacement to be shipped to you.

Order cancellations

Orders are pulled and processed promptly, so cancellation may not be possible once processing begins. If an order can be cancelled after it is placed, a 15% restocking fee may apply. Please call (800) 757-3488 as soon as possible if you need to change or cancel an order.

Pricing, coupons & payment

• Prices and promotions are subject to change. Only coupon codes shown on inthelighturns.com are valid, entered at checkout; codes cannot be applied after an order is placed.

• Easy Pay payment plans are available for purchases over $200; orders ship after the final payment.

• Payments are processed securely through our PCI DSS–compliant payment providers; we do not store full card details on our servers.

Personalization — your responsibility to proofread

Because engraved and custom items are made to your specifications, please review names, dates, spelling, and all personalization carefully before submitting. Custom and engraved items are produced as ordered and cannot be returned for errors in customer-supplied information.

Intellectual property

All content on this site — images, text, video, designs, and product concepts — is copyrighted and owned by In The Light Urns Inc. and may not be reproduced, copied, or used without our express written consent. "Keep The Memory®," "Urn Calculator®," and other marks are trademarks of In The Light Urns Inc. [Confirm trademark list with Susan.]

Privacy

Your use of our site is also governed by our Privacy Policy.

Limitation of liability & governing law

To the fullest extent permitted by law, In The Light Urns Inc.'s liability for any claim arising from a purchase is limited to the amount paid for the item. These terms are governed by the laws of the State of California. [Confirm governing law and whether you want a dispute-resolution/arbitration clause — attorney to advise.]

Contact us

In The Light Urns Inc. · 7143 W. Pershing Court, Visalia, CA 93291, USA · (800) 757-3488 · [email protected]. We are a BBB-accredited business and a CANA and ICCFA member since 2002.