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  365 Day Guarantee

Lifetime Warranty ~ Return Policy

In The Light Urns is America's only Lifetime Warranty Urn company. In The Light Urns has a 100% SATISFACTION GUARANTEE on all items sold: urns, keepsakes and jewelry. If the item has arrived and you decide you do not want the item for whatever reason, return it to our address below, include a copy of your original invoice that was emailed to you and you will receive a refund for the purchase price minus a 15% restocking or $10.00, whichever is greater. Engraved and custom urns cannot be returned.

Our staff takes great care to be sure that each order is inspected and packed well, as we pass your order into the hands of the United States Postal Service or UPS for delivery. Tracking is sent to the email address on your order. Occasionally an item can arrived damaged. If this happens contact us at In The Light Urns immediately, and we will arrange for a new urn to be shipped to you.

Please ship returns to:

In The Light Urns
9716 W. Grove Ave
Visalia, CA 93291 USA

Customer Satisfaction can be assured through good communication. Please call or email us contact us if you have any thoughts or questions regarding any urn or keepsake.


Terms of Service:

Introduction:

Our company, In the Light Urns, provides high-quality urns and engraving services to customers worldwide. In this document, we outline our terms of service, including our data protection practices, which comply with the General Data Protection Regulation (GDPR) and California data protection laws.

Collection and Use of Personal Information:

We collect the following personal information from you: contact information such as name, email address, mailing address, and phone number, and billing information such as credit card number and billing address. We use this information to fulfill your order and send you an order confirmation. We will only use this information with your written consent.

Legal basis for Processing:

Our legal basis for collecting and processing personal information is your explicit consent, which you provide by submitting your personal information through our website or by placing an order.

Retention of Personal Data:

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal, tax and accounting requirements. We use PKCS #1 SHA-256 With RSA Encryption to secure your personal data and Trustwave to check for any breach of our security on a monthly basis.

Your rights:

Under the GDPR, you have the right to access, correct, update, or request deletion of your personal data. You also have the right to object to or restrict the processing of your personal data. Additionally, California residents have the right to know what personal information is being collected about them, and to request the deletion of that information. You can exercise these rights by contacting us at sale@inthelighturns.com

Data Security:

We take the security of your personal information seriously and implement industry-standard protocols to protect your data from unauthorized access, alteration, or disclosure.

Data Transfers:

We may transfer personal data to third-party service providers such as Authorize.net and Stripe for the purpose of processing payment transactions. These service providers use Secure Socket Layer (SSL) encryption and offer advanced fraud detection tools to help you manage and prevent suspicious transactions. You can rest assure that your data will be safe and protected with these providers. They are also compliant with the most stringent industry standards for security and also comply with the Payment Card Industry Data Security Standards (PCI-DSS) which includes Apple Pay and Google Pay transactions.

Data breaches:

In the event of a data breach, we will notify you and any applicable regulatory authorities as required by law.

Cookies and Similar Technologies:

We use cookies and similar technologies to improve your experience on our website. You can manage your cookie preferences through your browser settings.

Complaints:

If you believe that your rights under data protection laws have been violated, you have the right to file a complaint with the relevant

 

Better Business Bureau

In The Light Urns is an accredited company.  We meet the highest standards set by the BBB.
Click the link above for our ratings with the Better Business Bureau.