Shipping, Payment, Returns and Warranty

What is the Return Policy?
We offer a 365-day return policy, from the date of sale. If your urn arrives and you decide it is not right for your needs, you may return it. We will refund the purchase price of the item minus a 15% restocking fee. Refunds may take up to two weeks...
Will I Be Able To Track My Order?
A tracking number is sent as soon as your item is shipped. For time-critical delivery, please email sale@inthelighturns.com and we will try our best to accommodate your request. International Shipping must adhere to local customs authorities which...
What are my Shipping Options?
Standard & Express Shipping Policies All orders placed in the United States can receive free shipping. Engraving does not delay the order’s shipment. If you select free shipping, expect the package to arrive in 7-10 business days after the order is ...
Do You Ship Outside of the USA?
Yes, we now offer delivery to many different countries. The shipping fees vary, as will the delivery time. You can rest assured that we will get your order to you as quickly as possible.
Will the engraving of a plate or urn affect my order and shipping time?
No, it will not. Since our expert engravers are in-house, we cut delays for a completed engraving.
What payment options do you accept?
We offer a variety of payment methods for our customers including debit, credit, check, and cash. Though we recommend online as the easiest option.
Do you offer monthly payments?
Yes we offer a layaway service on purchases over $200. When you are finished with the payments, we will send out your order. Contact Customer Service for more information.
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