Fast or Free Shipping With USPS & FED-EX
Choose Free Shipping & Receive in 7-10 Business Days - No More that 2 weeks.
Choose Free Shipping and you will receive your order in 7-10 Business Days - no more that 2 weeks, in the USA.
How Fast Can I Get My Order?
Fast Shipping includes Overnight, 2, 3 or 5 Day Home Delivery in the USA. Get your order in before 11:00AM PST Monday through Friday and we will ship the Same Day. Engraving will not delay your order. Delivery is Monday through Friday, if you need Saturday or Sunday delivery please call 800-757-3488 for a quote.
International Customers will have 1 or 2 Shipping Options and will pay a Shipping fee. There maybe a Duty fee which is collected by the shipping company upon delivery.
Contact Us
You can contact us 7 days a week by telephone 800-757-3488 or email and have someone help you with your order. Live CHAT is available Monday through Friday.
Our staff takes great care to be sure each order is inspected and packed well. This is where we have passed your order into the delivery company's hands. Tracking is sent to the email address on the order.
If you have any more questions about our shipping, check out our FAQ on Shipments.
Safe & Secure Shopping
For safe and secure shopping, our site is checked daily for its security and is a Google Trusted Store.
We reserve the right to ask for a copy of a driver's license as identification when the billing and shipping addresses do not match, for a safe and secure transaction. Our website is scanned and secure from any harmful elements by Norton SECURED powered by VeriSign. On your check-out, you will see the browser bar turn green to show we are safe and secure while making your purchase. Our SSL Certificate is with VeriSign, to support a secure connection to Authorize.net, our gateway.
If you have questions about safe shopping, contact us at 800-757-3488. Your purchase through our 100% secure dedicated server will be billed on your bank or credit card statement as coming from: In The Light Urns.
Company Privacy Policy & Images/Videos
Customer information is used for internal purposes only. It is not shared or sold. Customers will receive an email from the company after the transaction is complete to confirm the purchase. Customers may receive other emails from the company, but only about their order details and package tracking.
Information You have provided to us through urn engraving requests and images
Our website takes images and creates videos from real orders placed with us. If you do not want us to use your order in this way, please let us know in the notes section of your order. If you would like to read through our full privacy policy, click here.
In The Light Urns is an accredited company. We meet the highest standards set by the BBB.
Click the link above for our ratings with the Better Business Bureau.
Coupons & Easy Pay: Lay-a-way your own purchase
Coupon codes shown on our website are the only coupons that are approved and accepted by In The Light Urns, Inc. Any online coupons shown on other websites are considered "not approved" by our company. Valid coupon codes are to be used at check-out only. No coupon code can be applied to your order after the order is completed. Only in certain circumstances will we refunded 5% after the order has been placed. Since all orders are pulled and processed immediately, we cannot cancel the order without a 15% restocking fee.
Easy Pay offers an easy payment plan for urns, keepsakes or any other purchases totaling over $200.00. Call our toll free number: 800-757-3488 to order, then make arrangements for a payment schedule that suits your needs. Upon the final payment your purchase will be shipped to you. This can be helpful to anyone who has their loved one's cremains in their home and have not been able to make their urn purchase. For complete details call 800-757-3488.
Copyright Policy
Please keep in mind, the site and its contents shown here is copyrighted and is shown for display purposes only. No part can be reproduced, copied or used in any way without the express written consent of In The Light Urns. This policy includes images, text, video, and all product ideas.