Lifetime Warranty ~ Return Policy
In The Light Urns, Inc. is America's only Lifetime Warranty Urn company. A 100% Satisfaction Guarantee is promised on all urns, keepsakes and jewelry. If the urn has arrived and you decide you do not want it for whatever reason, return it to our address below, include a copy of your original invoice that was emailed to you and you will receive a refund for the purchase price minus a 15% restocking or $10.00, whichever is greater. Refunds can take up to two weeks. Terms and conditions apply for our Lifetime Warranty, please call for details. Custom urns or urns with engraving are not returnable.
Our staff takes great care to be sure that each order is inspected and packed well, as we pass your order into the hands of the United States Postal Service or UPS for delivery. Tracking is sent to the email address on your order. Occasionally an item can arrived damaged. If this happens contact us at In The Light Urns immediately, and we will arrange for a new urn to be shipped to you.
Engraved and custom urns cannot be returned.
Customer Satisfaction can be assured through good communication.
Please call, email, or Contact Us if you have any thoughts or questions regarding a purchase.
Please ship returns to:
In The Light Urns
9716 W. Grove Ave.
Visalia, CA 93291 USA
In The Light Urns is an accredited company. We meet the highest standards set by the BBB.
Click the link above for our ratings with the Better Business Bureau.