International Safe Shopping
How to Order Internationally - LIVE CHAT/Email
USA and Canadian customers can buy online with US Dollars.
Other international customers have two ways to make your choices and pay for your order:
1. You can click on the LIVE CHAT button. It is in the top right corner of each page. Place your order here with a company representative. This is through a 100% secure connection; see the Security Lock bottom right of the opened window.
The SSL Secured indicator is there as well. You can pay through PayPal or by credit card once the order is completed and shipping fees and total are calculated.
You may also email your order to Email Us or send your check or money order to:
In The Light Urns
9716 W. Grove Ave
Visalia, CA 93291 USA
Our staff takes great care to be sure each order is inspected and packed well. This is where we have passed your order into the delivery company's hands. Tracking is sent to the email address on the order.
Please do not forget that duty may be a required fee to customs in your country. We have no control over what is charged for duty and expect our clients to know what to expect.
If your order is being shipped to Australia or the UK we may expect 75.00 to 95.00USD shipping fees for an adult-sized urn. Jewelry and keepsakes can be anywhere from 25.00 to 40.00USD and baby urns 45.00 to 50.00USD. Two adult urns or art urns can run 180.00 to 200.00USD.
You will be contacted and fully aware of how your package will ship, so you can gauge the time in which you will receive it. There is no free shipping outside the continental USA.
Safe Shopping
For safe and secure shopping, our site is checked daily for its security and is a Google Trusted Store. Click on the link at the bottom right of the page for more information.
Our website is scanned and secure from any harmful elements by Norton SECURED powered by VeriSign. On your check-out, you will see the browser bar turn green to show we are safe and secure while making your purchase. Our SSL Certificate is with VeriSign, to support a secure connection to Authorize.net, our gateway.
If you have questions about safe shopping, contact us at 800-757-3488. Your purchase through our 100% secure dedicated server will be billed on your bank or credit card statement as coming from: In The Light Urns.
Company Privacy Policy & Images/Videos
Customer information is used for internal purposes only. It is not shared or sold. Customers will receive an email from the company after the transaction is complete to confirm the purchase. Customers may receive other emails from the company, but only about their order details and package tracking.
Information You have provided to us through urn engraving requests and images
Our website takes images and creates videos from real orders placed with us. If you do not want us to use your order in this way, please let us know in the notes section of your order. If you would like to read through our full privacy policy, click here.
In The Light Urns is an accredited company. We meet the highest standards set by the BBB.
Click the link above for our ratings with the Better Business Bureau.
Lifetime Warranty ~ Return Policy
In The Light Urns has a 100% SATISFACTION GUARANTEE on all items sold: urns, keepsakes and jewelry.
If the urn has arrived and you decide you do not want it for whatever reason, return it to our address below. Include a copy of your original invoice that was emailed to you. You will receive a refund for the sale price minus a 15% restocking or $10.00, whichever is greater.
Refunds can take up to two weeks. Terms and conditions apply for our Lifetime Warranty, please call for details.
Our staff takes great care to be sure that each order is inspected and packed well, as we pass your order into the hands of the United States Postal Service or UPS for delivery.
Tracking is sent to the email address on your order. Occasionally an item can arrive damaged. If this happens contact us at In The Light Urns immediately, and we will arrange for a new urn to be shipped to you.
Engraved and custom urns cannot be returned.
Please ship returns to:
In The Light Urns
9716 W. Grove Ave.
Visalia, CA 93291
Customer Satisfaction can be assured through good communication. Please call, email, or Contact Us if you have any thoughts or questions about a purchase.