WHAT HAPPENS AFTER YOU PLACE YOUR ORDER & FREE SHIPPING?
First of all, we review the items purchased and where we are shipping them. All orders in the continental USA are shipped: Free Shipping. And because of the large volume of packages we ship each day, we have acquired a good international rate with UPS, so all packages shipped to Canada are now: Free Shipping, we well. We charge for shipping to Hawaii and Alaska. You may receive two or even three packages, with our free shipping in the continental USA and to Canada. Most urns ship from our location in California, but sometimes we ship from other locations in the USA to you.
Please do not forget that duty is a required fee to customs bureau or department in your country. We have no control over what is charged for duty and expect our clients to know what to expect. If your order is being shipped to Australia or the UK we may request 45.00 to 95.00USD shipping fees for an adult sized urn. Jewelry keepsakes can be anywhere from 15.00 to 25.00USD. If we are shipping from more than one location in the USA, we often have these items shipped to us for export from the USA. You will be contacted and fully aware of how your package will ship, so you can gage the time in which you will receive it.
For all orders our staff reviews the requests and immediately sends the order to its’ proper destination. If you have purchased an urn or name plate that requires engraving, then it is engraved here at our location the same day and shipped that day as well, if your order is received before 2:00PST. We very often call you as soon as the order arrives if we have a question about the engraving. Sometimes clients miss the note box, and we contact them immediately to relieve any concerns and set the order back into the process mode.
Also, many customers are concerned with number of lines and characters for engraving. Since we do our own engraving, we can accommodate most requirements and have even engraved poems or verses on the back of our brass urns, with a name dates and sentiment on the front.
You can contact us 7 days a week by Live Chat, Telephone or Email and get someone to help with the order, or to explain urn sizes, plate requirements and expedited shipping fees. For clients in the California, they can expect their order in many cases, the next day. But, since we are in California we do charge sales tax at 8.75%, as required by CA law. We have found that this may not seem so important to a client when they need the urn tomorrow, and can avoid an overnight shipping fee.
Our staff takes great care to be sure each order is inspected and packed well, as this is where we have passed your order into the hands of the USPS or UPS for your delivery. Tracking is available upon request, we do not automatically send a tracking number, due to the number of packages shipped per day.
SAFE
SHOPPING
For safe
and secure shopping, our site is checked daily for it's security.
If you have questions about safe shopping,
contact us at 800-757-3488. Your purchases of cremation urns and
keepsakes are billed by United Priority, our parent company, through
our 100% secure dedicated server. Authorized by Authorize.Net, shopping
cart supported by OSCommerce, and Secure SSL by Comodo.
In The Light Urns is accredited with the Better Business Bureau and have an A++ rating.
Click the link below for more information about our company.
VISA,
Mastercard, and Discover cards are accepted for
your Cremation Urn or Keepsake purchase. Questions, please call: 800-757-3488 or outside the USA call: 001-559-561-1031.
Customers
will receive an e-mail from the company after the transaction is
complete for confirmation purposes. If you do not receive an email,
please contact us.
PHONE/EMAIL/MAIL
ORDER/INTERNATIONAL ORDERS
Place your phone
order by calling 800-757-3488 or outside
the USA 001-559-561-1031.
You may also email your order to: sale@inthelighturns.com International orders will requested to pay international
shipping fees. IWe will contact you and indicate the fees required. For mail order, always include your phone number
and write or print your order form and mail your check or money
order to:
United Priority
P.O. Box 665
Three Rivers, CA 93271
365
DAY GUARANTEE HONORED
In The Light Urns has a 365 DAY 100% SATISFACTION
GUARANTEE upon receipt of the originally shipped urns and keepsakes.
Defective merchandise replacements will be made upon receipt of
the originally shipped goods. Products damaged by the client will not be refunded. All refunds are made for the purchase
price only, a 15% restocking or $10.00, whichever is greater will be deducted from the refund total. Engraved and custom
urns can not be returned. Caskets sales are final and can not be returned. All returned items must be packed as originally
received as not to cause damage in the return shipping process.
Customer
Satisfaction can be assured through good communication. Please call
or email us at: sale@inthelighturns.com if you have any thoughts or questions regarding any item.
EASY
PAY: LAY-A-WAY YOUR URN PURCHASE
Easy Pay offers an easy payment plan for urns, keepsakes or any
other purchases totaling over $200.00. Call our toll free number:
800-757-3488 to order, then make 3 equal payments in 3 months time.
Upon the final payment your purchase will be shipped to you. This
can be helpful to anyone who has their loved one's cremains in their
home and have not been able to make their urn purchase. For complete
details: CLICK HERE
PRIVACY
POLICY
Customer
information is used for internal purposes only, is not shared or
sold. Customers will receive an e-mail from the company after the
transaction is complete to confirm the purchase. Customers may receive other e-mails from
the company, but only about their order and that is all.
COPYRIGHT
POLICY
Please
keep in mind, the site and it's contents shown here is copyrighted
and is shown for display purposes only. No part can be reproduced,
copied or used in any way without the express written consent of
United Priority/In The Light Urns. |
